We stand behind our products and provide a 1 year warranty on VapeDynamics™ products. All VapeDynamics™ products purchased from vapedynamics.com or authorized sales network electronic components are backed with a 1-year limited warranty.
VapeDynamics™ warrants all electronic components against defects in materials and workmanship under normal use for a period of 1 year from the date of retail purchase by the original end-user/purchaser. If physical defect arises and a claim is received within the warranty period, it is the responsibility of VapeDynamics™ to either repair the product defect or exchange the product with a product that is new or is fully functional.
The limited warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions. The limited warranty does not apply if the product is used with non VapeDynamics certified or approved products, used for commercial purposes, damaged by wear and tear, acts of God, misuse, abuse, negligence, accident, modified or tampered with, or any other cause other than defects prior to loading your material.
Contact VapeDynamics to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty. Please keep your receipt of purchase to validate your product's warranty card and it is required for all warranty requests.
Non-returnable items include, but are not limited to
- Used, Undamaged Products
- Accessories, heating elements, pods
- 18650 Batteries
7 Day Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at VapeDynamics.
Return Merchandise Authorization
Your obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc.
Address it to:
3693 San Gabriel River Pkwy
Pico Rivera, CA 90660
Once we receive the defective item, we will inspect and send you a brand new or fully functional one ASAP priority mail. Typical turn around time is 5-7 days.
Do NOT to send any pieces smelling, containing or covered in illicit materials. Never ship back atomizers if they have been loaded (even if not used). Any parts turned into us that include illicit smells or materials will NOT be returned and could result in termination of warranty. VapeDynamics™ is not responsible for any items lost in route without a tracking number. We thank you for your cooperation.
DISCLAIMER: ANY ITEMS LOST IN TRANSIT WITHOUT A TRACKING NUMBER, OR DUE TO IMPROPER PACKAGING, IS NOT THE RESPONSIBILITY OF VAPEDYNAMICS™ AND WILL NOT BE COVERED BY WARRANTY.
Limitations of Liability
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VAPEDYNAMICS™, JAENOVATION CORPORATION (a California Corporation)